04-24-2018 14:32 - last edited on 04-26-2018 04:33 by AlejandraFitbit
04-24-2018 14:32 - last edited on 04-26-2018 04:33 by AlejandraFitbit
I have been using my Fitbit Versa for roughly 24 hours, the vibration feature does not seem to work for the following:
I've done so much troubleshooting (turned the watch off, restarted the watch, deleted and re-added the app, restarted the app, ensured notifications are turned on in multiple places, did the stop watch test (it worked). I'm not sure what else to do, the features I was looking forward to was the reminder to move, but it is not working for me at all now. What other troubleshooting can I do. is the watch broken?
Lisa
Moderator edit: subject for clarity
04-26-2018 04:37
04-26-2018 04:37
A warm welcome to the Community @Lisa_M_D.
Thanks for troubleshooting this by yourself. I would like to know if you have contacted our support team, have they offer you a solution for this?
Hope to hear from you soon.
04-27-2018 09:01
04-27-2018 09:01
Yes, I contacted support and ran through the various troubleshooting, they could not fix it so they opened a ticket and said someone would reach out to me. That was 2 days ago.
05-02-2018 04:06 - edited 05-02-2018 04:07
05-02-2018 04:06 - edited 05-02-2018 04:07
Thanks for the update @Lisa_M_D and would like to know if you have heard back from our support team after you contacted them?
See you around.
05-02-2018 10:01
05-02-2018 10:01
No I haven't received any response yet.
Lisa
05-03-2018 04:29