Versa warranty when taking the 50% discount

[SunsetRunner]

Hi, sorry if I’m posting this in the wrong place! Checking out what issues Others have had  before I get my Versa! My charge 3 had screen issues. I was offered a replacement or 50% off a different model. I’ve gone for the Versa 2 but my question is, does my warranty start fresh with the new device or do I only have the 6 months that I had left with the charge? Thanks! 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @SunsetRunner  here are the terms of the warranty - click to read.

[MarkMM]

That's a good question @SunsetRunner . Would think you get a fresh warranty on the new Versa 2. They're just giving you a price break because your Charge 3 was still under warranty.

Probably wouldn't hurt to check with chat support to verify?

@Odyssey13 I don't think it says anywhere in your link, what happens if you choose to purchase a different product at a discount. 

[SunsetRunner]

Thank you, I have had a read but I’m still unsure! Surely if the device is brand new, the warranty should be the full period. Maybe I’ll hop on and chat to an adviser later on! For the Versa price tag, I think I’ll be looking at getting an extended warranty or some insurance! 

[Odyssey13]

You're right @MarkMM . I've asked a moderator to stop by to let us know what the warranty would be in such a case.

[MarreFitbit · Accepted solution]

Hi there @SunsetRunner, welcome to the Community Forums. Thanks for raising this good question. 😉

Please note that your warranty will start fresh as you're paying 50% of the Versa 2 and we're covering the other 50% due to your Charge 3 was found defective within its one year warranty period.

It wouldn't be the same case if you would have taken the Charge 3 as this would be a replacement process. The warranty in most of the regions is only for 365 days. (In Europe due to the law, is extended for 2 years). This means that your tracker will be covered for a full year and during this period of time you can receive any replacement in case of a defect. But this warranty does not apply to that new tracker extending the time. The period of warranty would be only applicable on your original purchase until the 365 days have expired.

Thanks for all you help @MarkMM and @Odyssey13.

Hope this answers your inquiry. 

[SunsetRunner]

Hiya! 

Thats fab, thanks for clearing it up for me! I’m sure it will be just fine and will have no issues. 
Thanks! 

[MarreFitbit]

Hi @SunsetRunner, you're welcome. 😉 

We'll be around if you have any further questions. 

[SunsetRunner]

Received my Versa 2 today, super excited! Didn’t last long though. Disappointed that it doesn’t support many UK banks at all, none of the big high-street ones anyway and to utilise Spotify, you have to pay for premium. Not sure what I’ve paid for that’s different to the charge 3. Right now, I wouldn’t be recommending and thinking of returning. 

[Jovi321]

What are the 50% off options that I have? 

[Odyssey13]

@Jovi321  each case is done on an individual basis. You would have to get with customer support for trouble shooting and they would advise you to the next step.

[Ngibbs]

Hi I have had issues with my charge 3 too and offered a replacement or 50% off new device. Can it be any device? Will the 50% off be off the sale price of I opt for charge 2? Can you let me know the availability for the charge 3 (rose gold) and the versa 2? As the charge is not longer on your website and versa shows no stock? 

[Odyssey13]

Hi @Ngibbs  those questions need to go to customer support. As the community is just members, like yourself, who use a Fitbit, we can't answer for them. With the release of the new styles, a few of the older styles were discontinued.

[MarkMM]

@Ngibbs I agree, you should contact support about your options. But from what I've seen, they usually link you to your options to choose from. You'd get 50% off full price. You can't combine their offer with a sale.