help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa watch doesn't count exercise or sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-09-2019 10:46 - last edited on ‎08-14-2019 09:57 by Fitbit Moderator

‎08-09-2019 10:46 - last edited on ‎08-14-2019 09:57 by Fitbit Moderator

Hi,

I bought versa abt 2 months ago. Its been working very well until last monday.

Versa doesnt show days of exercise or sleep counting in watch. When i sync watch to app, there are up-to-date data. There are real exercise days and real sleep counting. Still my watch shows these counters what it had counting last monday. 

I have been reset watch three times and turn it off a few seconds and turn it on again. Doesnt work. 
Still there are old counting (but app shows the real).

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-14-2019 09:56

‎08-14-2019 09:56

@JanskiV I'm sorry for the late response. However, I would like to follow up on the sleep and exercise issue that your Versa is experiencing. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try one more workaround that has been helpful for this type of issues. Please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid losing current data. Finally, monitor your Versa and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes