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Versa watch face stopped working

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‎07-10-2019 05:29

‎07-10-2019 05:29

my watch face just stopped working ( don't remember which one ) and I get a msg " go to the fitbit mobile app and choose another face"  but for several days when I try, it just says "switching" and won't let me choose or install a new one...  so I've been without a clock for days...

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‎07-11-2019 11:54

‎07-11-2019 11:54

Hello @Kermit0678, it's good to see you around in the Community forums. 

 

Thank you for the information about watch face that is not working properly. Before considering other options, please make sure that you've tried to restart your watch. This has been useful to other users who have experienced similar difficulties. 

 

Also, please let me know if you're seeing this error message on the Fitbit app? If so, try to logout, restart the phone and log back in to try to change the clock face option again. 

 

Please keep me posted on the outcome. 

 

Keep me posted on the outcome.

Davide | Italian and English Community Moderator, Fitbit


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‎07-29-2019 13:00

In response to DavideFitbit

‎07-29-2019 13:00

Hi - the same thing happened to my Versa, then when I changed watch face my battery started to run out after around 3 hours on a full charge. Do you know what the issue might be or are there any diagnostics that I can perform myself?

 

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