Versa weak vibration issue

[RachellaA]

I recently updated the firmware on my versa and now the vibration is VERY weak when I get notifications. I barely feel them or even not at all depending on what I am doing. There appears to be no difference between "normal" or "strong" when I toggle between the two in settings. Both very weak!! This is not ok! Anyone have any insights?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @RachellaA, welcome to our Fitbit Community! Regarding the weak vibration issue that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

[KristiLynne]

I am having the same issue.  The vibration function is terribly weak on my Versa.  No difference with Normal or Strong setting

[RachellaA]

I am sorry to hear you are having the same issue. I contacted fitbit customer service about the weak vibration after I updated the firmware on my Versa and they were not helpful at all. Basically their response was 'too bad so sad, you'll have to buy a new one." Within a matter of a couple weeks after I did the update, my versa was completely useless. It will only hold a charge for about 2 hours.

I have given up on Fitbit and moved on to a different smart watch company.

Good luck! I hope your Fitbit ends up better than mine!