Versa went black

[foreverlaki]

Wrote on forum about my versa but still havent gotten a reply. My versa went black while I was grocery shopping. It didnt get wet, so not even sure how it happened. It was fine earlier on in the day and I checked it periodically because I was in a challenge and had to have certain amount of steps per day before 9pm. I checked it and thought it was dead, rushed home to charge it but saw that on the app it was still recording my steps. So it didnt die, the screen was just black. 

Moderator edit: updated subject for clarity. 

[GrubbyDuck]

Hi @foreverlaki I've flagged your post for moderator attention to ask them to help you.

Meanwhile - if you contact tech support I am sure they will be able to assist you: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs 

[AndreaFitbit]

Welcome to the Fitbit Community @foreverlaki. I'll be glad to assist you with your Versa's black screen inquiry. Thanks for bringing this to our attention and I'm sorry to hear you didn't get a reply.

I also appreciate that you mentioned that you mentioned that it didn't wet and that it is still recording your steps.

What happens when you put your device charging? I'll suggest following these steps: 

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your device. For more information, see How do I restart my Fitbit device?

Thank you for the heads up @GrubbyDuck.

Please let me know how it goes.