Versa went blank

[SunsetRunner]

My fitbit versa  went blank. 

Cant restart it

Help?

Bought it in December and loved it.

Moderator edit: updated subject for clarity

[NellyG]

Hi @SunsetRunner  I have flagged a moderator to come and help you

[LizzyFitbit]

Hi @SunsetRunner, welcome to the Community Forums. @NellyG, thanks for stopping by to help our new friend.

@SunsetRunner, thanks for bringing this to my attention, as well for having tried the restart. Just to confirm, are you able to see a green light on the back? Do you also feel a vibration when holding the left button? If not, I'd recommend to try the following steps:

1. Clean the gold contacts on your Versa and charging cradle.
2. Try a different USB port or a UL-certified wall charger.
3. If your device’s battery was depleted to 0%, and it doesn’t appear to be charging, try leaving it plugged in to the charging cradle for at least 30 minutes.
4. Try restarting it one more time.

Let me know how it goes.

[Mansimehtq]

Still no working 😞

[SunsetRunner]

I am having this exact issue. I got mine in December as well. It was working fine and now it's black and won't respond to anything.

[Mansimehtq]

Same here I bought in January and it only shows Fitbit logo on screen
nothing else

[LizzyFitbit]

Hi @Mansimehtq and @SunsetRunner. It's good that the community is growing! I'm sorry for the delay in my response.

@Mansimehtq, I'm sorry that your Versa is still not responding, and thanks for having tried the steps posted above. I've gone ahead and requested a case on your behalf. Our Support Team will contact you via email, so keep an eye on your inbox.

@SunsetRunner, thanks for letting me know that your Versa is having this behavior. I've contacted our Support Team and it seems that you already have a case created with them. I'd recommend to continue working with them so you can receive more details about your case.

Catch you later!

[Mansimehtq]

thanks for responding.
i am very sorry to say but i am very disappointed by this :((
my watch is still in warranty so please can i know where is the help centre
office available in Ahmedabad ,gujarat in India.
i brought it from Australia.

[LizzyFitbit]

Hi @Mansimehtq. I'm glad to see you here again, and I'm sorry for my delayed response.

I understand how important is to get your Versa working again, and thanks for sharing your feedback. Let me help you out. Before anything else let me share that we currently don't have a physical office in India where you can take your device. However, I've been informed by our Support Team that your case is still open since they were providing you with assistance via email. Have you checked your inbox, spam and junk folders? If you're not able to find their email, let me know so I can request them to resend you that email.

Keep me posted.

[jessbeat]

I am having this exact issue and my fitbit was bought in december too. I have been trying everything for the past three weeks and I am so so upset by this. Has anybody got any tips or suggestions?

[Mansimehtq]

yes i have checked and no solution to my problem is provided yet

[SunsetRunner]

Same here. During the last four days the battery drained quicker and quicker until it only lasted a half day. I've factory reset it, new software, 2 hour charge and nothing, just a sign that the screen wants to come on, but cannot. Spoke to Fitbit this morning, they don't want to know as I'm the second owner and don't have original proof of purchase. All they could offer was for me to buy another one, as if!

Considering that it's still under warranty I find this appalling. Looking around this forum it seems I'm not alone with this problem. Really I think it's time for the media to 'discover' the frustrations we Fitbit owners are having.

[Devon9er]

Same exact issue.  I got mine in December, I've had no problems at all, it went blank on Thursday, no lights on the back, tried the restart, and nothing, tried different chargers, still wont respond at all

[SunsetRunner]

Seems like we've been sold a dud.

[Dansker]

Same here.  Just worked through the replacement process with customer support.

[SunsetRunner]

Good luck. Hope you are more successful than me.

[MarkMM]

Where did you buy it?

[SunsetRunner]

Exactly why are you asking this?
Who are you?
Kind regards.
Robert.

[SunsetRunner]

Hi Mark, sorry about the previous response. It wasn't me using my phone!

I spoke to a lady named 'Fleur' this morning (UK time) and explained everything. Perhaps the answer is on my notes somewhere?

I'm happy to explain again if necessary, I really would like to come to a mutually satisfactory conclusion to my customer complaint.

Thanks and best wishes,

Robert.

[MarkMM]

Hi Robert. This is a user forum. I'm a user. You don't usually really get support here from Fitbit directly other than Mods posting.

You bought second hand without checking if the warranty is transferable. It's not. And the seller didn't even give you proof of purchase anyway. 

Looks like you got a second hand dud, and are mad at Fitbit?

Sorry the Versa is not working out for you, but you have said repeatedly that you're appalled. It's right in the warranty. "Fitbit warrants to the original purchaser". I'm an original purchaser and received a replacement just today. I found support rather pleasant to deal with. No problems at all.

Why are you appalled? They're standing by their printed policy that you didn't check into.

Best of luck trying though.