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Versa went blank

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‎05-26-2020 05:14 - last edited on ‎06-21-2020 12:27 by Fitbit Moderator

‎05-26-2020 05:14 - last edited on ‎06-21-2020 12:27 by Fitbit Moderator

My Versa is fully charged & had been working fine all day & suddenly went black.  Tried restarting holding all 3 buttons-nothing.  Tried cleaning & placing on charger-nothing.  Help?!?!...

 

Moderator Edit: Clarified subject

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‎06-21-2020 12:28 - edited ‎04-21-2024 11:22

‎06-21-2020 12:28 - edited ‎04-21-2024 11:22

Hi there @WendyPav02, welcome to the Community Forums. Thanks for the details provided about your Versa's screen behavior and for taking the time to troubleshoot it prior to posting here. 

I've seen that you contacted our Support Team just right after sending your post and saw they helped you to get back on track. 😉

Please don't hesitate to let us know if there's anything else we may do for you.

Maria | Community Moderator, Fitbit


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