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Versa Lite screen went blank

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‎05-26-2020 05:24 - last edited on ‎06-21-2020 12:00 by Fitbit Moderator

‎05-26-2020 05:24 - last edited on ‎06-21-2020 12:00 by Fitbit Moderator

Bought a Fitbit versa light 25/5 started wearing it on the 26/5 by lunch time screen went black cannot do anything now is this the same issue that other users are having ? I’ve deleted and reinstalled app still nothing, have uninstalled the the device and tried set up new device but can’t see the 4 digit code to add as screen is black, do I just wait and see or is my watch faulty 

 

Moderator Edit: Clarified subject

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‎06-21-2020 12:26 - edited ‎04-21-2024 11:22

‎06-21-2020 12:26 - edited ‎04-21-2024 11:22

Hello there @Natankel, it's nice to see you around the Community Forums. Thanks for the details provided about your Versa Lite's behavior and for taking the time to troubleshoot it prior to posting here. 

I've seen that you contacted our Support Team just right after sending your post and it seems that the retailer where you bought your Versa Lite from replaced it with a new one. 

Please don't hesitate to let us know if there's anything else we may do for you.

Maria | Community Moderator, Fitbit


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