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Versa will not charge

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‎11-16-2018 10:43

‎11-16-2018 10:43

Place the Versa in the charging port, plug it in and nothing happens even after an hour. Is it the device or the charger? It's not even 2 months old. 

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‎11-16-2018 10:50

‎11-16-2018 10:50

Hi @Mclifford. You’ve had the Versa for two months so I won;t bother asking if you have it in the charger correctly. But it might be a good idea to restart the Versa ... wait a bit ... then try plugging it in again. Instructions are here. Please let us know if that helps. 

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‎11-17-2018 08:57

In response to SunsetRunner

‎11-17-2018 08:57

Hey @Mclifford, welcome aboard! I will appreciate if you take the time to try the tips on the link that @SunsetRunner posted above. If your Versa still not charging, please let me know so I can continue assisting you. 

 

I'll be around! 

Heydy | Community Moderator, Fitbit
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