Versa will not connect

[jenny30]

Hi I have been unable to update my versa as it will not connect to my phone no matter how many times I reset, sync my phone and fitbit.  This has been the case for 3 weeks now 

[jenny30]

I have had a number of fitbit and been very happy with their service but feel very let down with this one. I only got this fitbit in the summer and have had nothing but problems with it.

[SteveH]

The usual things to try when you get syncing or connection issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[jenny30]

Thank you for your reply, trust me when I say I have tried all of these options and none have worked. I have even tried using other phones and it is not working either. I am very disappointed with this as i use my fitbit daily for my Job

[SteveH]

It sounds like we're not, unfortunately, going to able to help in the user community. I've flagged your post for the attention of a moderator who can get you in touch with customer support.

[jenny30]

Thanks for your help steve

[HeydyF]

Hey @jenny30, let me give you a warm welcome to the Community! I appreciate that you have tried the tips that my friend @SteveH suggested above. Let me ask you this, as he also suggested, did you contact our Support team for further help? If so, which was their solution? 

If you have further questions, let me know!