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Versa will not sync my steps

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‎04-06-2021 10:15

‎04-06-2021 10:15

When I go in the app and press sync a red explation point will show and say cannot sync. I have turned my phone on and off because that worked before but now it's just not syncing at all

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‎04-06-2021 10:23

‎04-06-2021 10:23

Hi @Lexoi 

Have you tried restarting your Fitbit?  If so, have you tried restarting both your phone and Fitbit at the same time?  I have had success using these suggestions.  

I hope this helps!

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