Versa will not sync

[dsrhodes68]

Hello,

I  purchased my Fitbit Versa in July 2018. I had no problem downloading the app and syncing my app to my Fitbit.  About a month ago I couldn’t get my Fitbit to sync with my app. I went online to looked up the various ways to try to get my Fitbit to sync with the app. It will not sync, I have done everything, I have turned off my phone, I have deleted my app and I have turned off my Bluetooth and turn it back on still cannot get my Fitbit to sync with the app. This is very frustrating. please help any help would be greatly appreciated.

thank you,

debbie

moderator edit: board location for better visibility, the title for clarity 

[NellyG]

What phone are you syncing to? Have you tried all the suggestion in THIS Help Article on syncing issues?

[AlejandraFitbit]

Welcome to the Forums @dsrhodes68 and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked? Is your Versa syncing now?

Hope to hear from you soon. 

[bnsfauls]

I am having the same issue my Versa won't sync I have done everything. Turned it off many times and restarted my phone and the app. Restarted the Bluetooth.  Need help... the clock on my Versa is wrong!

[Marrrmaduke]

@dsrhodes68 @bnsfauls Please share your phone model and OS.

[bnsfauls]

It is a Samsung S8+

[Marrrmaduke]

@bnsfauls Try this:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Turn off the Bluetooth
3. Reboot your phone and turn on the bluetooth but do not pair versa 
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Open Fitbit mobile app and force sync.