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Versa will not sync

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‎04-25-2019 19:23 - last edited on ‎04-26-2019 08:31 by Moderator Alum

‎04-25-2019 19:23 - last edited on ‎04-26-2019 08:31 by Moderator Alum

I got a new phone and now my Fitbit Versa will not sync. I got a LG V35 Thinq. I am going to be very disappointed if I got a phone that will not work, I have only had my Versa for a short time and really needed a new phone.

 

 

Moderator edit: subject for clarity

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‎04-25-2019 20:57

‎04-25-2019 20:57

Is it on the supported list? Something you should check before buying

 

Supported Phones

It would be hard to keep up with the phones that come out on a daily basis

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Wendy | CA | Moto G6 Android

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‎04-26-2019 08:34

‎04-26-2019 08:34

A warm welcome to the Community @Mfarrer and @WendyB thanks for the input.

 

Keep in mind that in order to have successful connection between your tracker and phone, it needs to be compatible. You can check the help article: Which phones and tablets can I use with my Fitbit watch or tracker? and see if you phone is listed.

 

If it isn't, it doesn't mean that it won't work with your Versa, but you might experience some connectivity issues. You can always try the instructions provided in the article: Why won't my Fitbit device sync?, but I don't guarantee it will work 100%.

 

I will see you around. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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