Versa will not turn off

[Roconnell0807]

My Versa will not shut down. When I click on shut down from the touch screen it shuts down for a minute and then turns right back on. 

[Marrrmaduke]

@Roconnell0807 Try rebooting your tracker several times by pressing and holding the left and bottom right buttons until fitbit logo flashes.

[Roconnell0807]

I did and it didn’t work ☹️.

[Marrrmaduke · Accepted solution]

@Roconnell0807 try performing factory reset (restoring your tracker to factory defaults). This will wipe your Versa, so please sync first. You will also need to delete your tracker from the Fitbit account (in the Fitbit mobile app) and your Paired Devices list in your phone Bluetooth settings. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a new device in the Fitbit mobile app. If this does not help, you may need to reach out to Customer Support. Good luck.

[Marrrmaduke]

@Roconnell0807 did you manage to make your Versa work?

[Roconnell0807]

No

[Marrrmaduke]

@Roconnell0807 factory reset did not resolve the issue?

[Roconnell0807]

No. They are sending me a new watch.

[Marrrmaduke]

@Roconnell0807 I'm glad you will receive new Versa! 😊

[Alwaysateacher]

Same problem...….

[Marrrmaduke]

@Alwaysateacher if nothing works, please do reach out to Customer Support. They're really helpful. Good luck and sorry to hear about your tracker. 

[Roconnell0807]

I did and they are sending me a replacement watch. Helpful though isn’t how I would describe them..

[Alwaysateacher]

Thank you.  Kinda of disappointed.   Only had it since Christmas.


Sent from my Samsung Galaxy smartphone.