Versa will not turn on

[Joachimg]

Hi All, please assist.

My Versa will not turn on. I’ve had it for just over 6 months now, and over the pas week I’ve gotten emails saying battery low, I put it to charge and it’s fine and then by the night again it’s low. Yesterday I put it to charge for over 12 hours and it now not coming on. I’ve read other post here and even tried all 3 buttons for 3 minutes. Any suggestions please.!

Moderator edit: subject for clarity

[Marrrmaduke]

@Joachimg are the sensor lights blinking? What happens when you put Versa in the charging dock? Have you tried rubbing the contacts with alcohol and plugging the tracker to USB port of your computer to charge?

[Joachimg]

Hi
Sensor lights not coming on.
And yes I have tried that.



Sent from my iPhone

[Marrrmaduke · Accepted solution]

@Joachimg Please try 3-button factory reset:

1. Press and hold all 3 buttons until Fitbit logo flashes (this may take up to 3 minutes)
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

If you're successful with factory reset, please remember to remove Versa from your Paired Devices list in your phone Bluetooth settings as you will have to set it up again (add as a replacement device).

If the factory reset does not work, please reach out to Customer Support to guide you through the next steps.

[AlejandraFitbit]

Hey @Joachimg, it's great to see you around and @Marrrmaduke thanks for the input.

I appreciate all the efforts in trying to fix this display issue by yourself. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution.

Let me know if you need anything else. 

[Joachimg]

Good day Sir

Hope you are well.
I am very disappointed to say that I am extremely disgusted at the service of such a big well know company.

I received my replacement Fitbit on the 12/02/19. To my surprise it did not look new but rather like a repair unit.

But anyway I was glad to have a device back. After setting up and charging the versa. I used it for a day before the battery dying.
I said maybe I didn’t charge it enough so again the next day I charged it and the same thing happen, battery last less then 24hrs. This was happening with my original device.

I hope this is treat with urgency and before this device also stops coming on.

If there is no response from your team today I will take this further.
Extremely disappointed.

Kind regards

Sent from my iPhone

[Marrrmaduke]

@Joachimg Try performing a factory reset. This will wipe your Versa, so please sync first. You will also need to delete your tracker from your Paired Devices list in your phone Bluetooth settings. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a replacement device in the Fitbit mobile app. Let me know if that helps.

[Joachimg]

I have done all of what you have mentioned.

[Marrrmaduke]

@Joachimg When did you factory reset your Versa and what's the battery drain after the reset?

[Joachimg]

When I got the device, yes it was.
And the device I got did not look new.

Sent from my iPhone

[Marrrmaduke]

@Joachimg I meant for you to perform a factory reset as described in my previous post. Some users reported this issue on the forum and were able to resolve it with a factory reset (or several). If factory reset does not help, you will need to reach out to customer support, I'm afraid. Btw, why do you think the device was not new? Does it have marks?

[Joachimg]

I have tried what was mentioned .
Yes it dose have marks. And there was no tape over the sensor.
I have emailed customer support, no response

Sent from my iPhone

[Marrrmaduke]

@Joachimg Mine didnt have the tape either and I got it from when it was released. I know fitbit doesnt ship the full kits. They ship mainly new devices (sometimes refurbished) but to save on the shipping costs they do not include original packaging and accessories. Can you attach the picture of the marks?

[katiemacny]

My versa, after days of low battery notifications, now will not charge or turn on. It's obvious this product was not ready for market, I will be returning it to Costco. 

[Joachimg]

I am battling to get proper support my emails are now being ignored!

Sent from my iPhone

[katiemacny]

I was following your posts. This product was not ready for market. I had so many problems with it, not syncing, low battery, they have so many convoluted fixes. Tap your head, rub your bell, stand up, sit down. Not worth the effort.

[Joachimg]

I can see that. I’ve asked them for full refund or upgrade my device and no reply

Sent from my iPhone

[Joachimg]

Can I please get advise on how to get a total refund! Disgusted by the support and service I’ve been getting.

will reccomend that no one buys this device . 

Can someone anyone please advise.

[katiemacny]

Where did you buy it? and how long ago? Maybe you should return to the source. I know Costco was willing to refund, but I have to find the spare band.

[Joachimg]

This I device they sent me like a week ago after my .original device , which I had for 6 months stopped working

Sent from my iPhone