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Versa will not turn on

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‎04-26-2019 14:46

‎04-26-2019 14:46

My four month old Versa will no longer turn on. It is fully charged. I've tried all of the suggestions. How do I go about getting a replacement through Fitbit?

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3 REPLIES 3

‎04-26-2019 15:34

‎04-26-2019 15:34

Hi, what suggestions did tou already tried? If you've tried the restart procedure 4-6 times in a row or even a Factory Reset, I would recommend you to contact Customer Support about this issue. 

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‎04-26-2019 15:53

In response to SunsetRunner

‎04-26-2019 15:53

Thanks for the reply. I’ve tried the restart procedures found on the forum and factory reset suggestions. Still nothing, just totally dead. However, shows fully charged on the dashboard.

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‎04-27-2019 08:26

In response to BusseD

‎04-27-2019 08:26

@BusseD Welcome to our Fitbit Community! I'm happy to assist you with the charging issues that your Versa is experiencing. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try one more workaround that has been helpful. Please try cleaning the contacts of your charger and tracker with a cotton swab. After this, try other USB ports in order to charge your Versa and see if it turns on.

 

Thank you for your help @SunsetRunner!

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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