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Versa will not turn on

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‎07-30-2019 19:46

‎07-30-2019 19:46

My versa is completely charged but it will not turn on. I tried resetting it by holding all three buttons down for ten seconds. It will flash the Fitbit logo then go black again. It's not even a year old yet. Is it already time for a new one?

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‎07-30-2019 23:04

‎07-30-2019 23:04

Hi @Ceclinks I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-31-2019 09:32

‎07-31-2019 09:32

Welcome to the Community @Ceclinks. Thanks for the details mentioned and the troubleshooting tried.

 

I've shared your post with our Support team, they will continue assisting you and providing you with options. Remember that the options provided are based in the Fitbit Warranty. 

 

Thanks for flagging it @NellyG. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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