Versa will not turn on

[TC_Ares]

Like many other posts I had my versa apparently go dead over the past 3 days.  3 days ago I had it go completely off.  I did a full 3 button 10 second restart and it was back up again with no visible issue.  The next day I had my battery go from full to 17% in less then 12 hrs.  Typically I get 72 hrs per full 100% charge until I need to plug it in.  I let it charge over that night and yesterday I pulled the settings to DIM instead of auto to see if that helped.  Battery drained about 20% for the day (not bad) but last night it went black again.  I did the 3 button reset and this time the only thing that happened was striated blue lines came down the middle of it about 1/2" think.  These would appear for about 1-2 seconds and then go black again.  I kept holding the 3 buttons and the lines would reappear then disappear in about 15 second intervals.  Finally after holding them for over 3 minutes I gave up that this would help.  Since that time I can't even get the blue lines to appear.  Nothing shows up on it no matter what buttons I push.  I sat it on the charger all last night and again I tried it this evening and when I first pull it off the charger I do get the flashing green light on the bottom of the watch but that is the only sign of life that it give.  I got it last year for Christmas and haven't had a single issue with it until this week.  Please help,

[NellyG]

Hi @TC_Ares I have flagged a moderator t come and help you

[SilviaFitbit]

A warm welcome to the Community @TC_Ares. Thanks for taking the time to share your experience in the forums. 

I appreciate the troubleshooting tried and the detailed information shared. In this case, I've created a case on your behalf with our Support team and they will continue assisting you. 

Thanks for flag it @NellyG. 

I'll be around if you need further assistance.