Versa will not turn on

[Harmey63]

My Versa shows on my iPhone that it is fully charged but the unit will not turn on.

Moderator edit: updated subject for clarity

[Marrrmaduke · Accepted solution]

@Harmey63 When was the last sync? Please open fitbit app, tap on your profile picture, scroll down to Versa and see the time stamp there. Also, what happens if you place it in the charging dock? Does the screen come on? Could it be that the screen is dead and Versa is on - sensor lights on the back are blinking? Have you tried pressing and holding the left and bottom right buttons until FItbit logo appears (rebooting Versa)? Nevertheless, if you are unable to bring it back to life, I am afraid at this point you have to contact Customer Support as you might require a replacement device. Here's the link to Customer Support page. 😞

[JuanJoFitbit]

@Harmey63 it's great to see you in our Fitbit Community! Regarding the battery issues that your Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via phone. I'm so glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Thank you for your help @Marrrmaduke.

I'll be around if any questions arise! 😀

[Harmey63]

Thanks. Tried all of your suggestions and finally contacted support and am getting a replacement

Mike Harman Sent from my iPhone

[JuanJoFitbit]

@Harmey63 I'm sorry for the late response. However, I'm so glad to hear that our Support team took care of your case and you were sent a replacement unit. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Marrrmaduke]

@Harmey63 That's awesome! 😄