Versa will not turn on

[MaryBee610]

Yes, it’s charged. Only change is that I updated the Fitbit app (was hoping this mess would be finally corrected). App said it couldn’t find my Versa. Decided to turn off both my iPhone and Versa but the Versa will NOT TURN ON. As if it wasn’t bad enough that it wasn’t working fully or consistently, now, it won’t even power on. WTG, Fitbit!

Moderator edit: updated subject for clarity and label

[LizzyFitbit]

Hi @MaryBee610. Welcome back to the Forums.

I'm sorry that your Versa isn't turning on despite being charged and thanks for taking the time to share your feedback. I understand where you're coming from as this shouldn't be happening, let me help you out. Just to confirm, may I know if you're able to see a green light on the back? If you've not done so, I'd recommend to restart your Versa and then try syncing with the Fitbit app one more time.

By the way, I've moved your post to the Versa board so you can receive more related responses about this situation and to keep our forums organized.

[Onondagamom]

Same here but with my Android. Any feedback yet?

[LizzyFitbit]

Hi @Onondagamom. Welcome to the Forums.

Thanks for sharing that you're having a similar behavior with your Versa. Just to confirm, do you mean that it's not turning on or is it not able to sync with your Android phone? If you're able to see green light on the back, please try restarting it with the steps described in this help article and monitor its behavior.

[Charmander]

Maybe this is just coincidental but mine would not turn back on either until I pressed down ALL THREE buttons at the same time for about 5 seconds. 
never used to have to do that but now that seems to be the only way to turn it back on! Bizarre!

[Onondagamom]

I was able to get it to turn on! Whew.

Vera Power

[LizzyFitbit]

Hi @Charmander and @Onondagamom. Good to see you here and thanks for keeping me informed.

@Charmander, thanks for sharing the steps tried to get your Versa to turn back on. It's odd that with the regular restart  didn't work, but appreciate your efforts in troubleshooting your watch. Just to confirm, do you regularly have this issue with your Versa? Is the firmware version updated on your watch? Please provide me with these details to further investigate.

@Onondagamom, I'm glad that you were able to turn it on! You did a great job and now you can go back to crush your steps!

[Charmander]

Yes, ever since the last update this has been a regular issue with my
versa. To clarify, it’s ALWAYS been an issue that my versa stops getting
notifications and I need to restart it to get it working again. Since the
last update, it’s been a regular problem that each time I need to restart
it, it will not turn back on regularly. The watch is about a year old.
--
Sent from my iPhone

Moderator edit: removed personal information

[LizzyFitbit]

Hi @Charmander, thanks for getting back.

I appreciate you for trying the steps that were posted above. I'm sorry that you're going through this situation and let me help you out with your inquiries. Since your signature says "iPhone", let me inform you that our team is aware of the notifications issues experienced after updating to iOS 13. They're currently working to bring a solution and I'd recommend to try the tips posted in this thread.

Now since your watch turns off regularly and the restart hasn't corrected the behavior, I've requested a case on your behalf so our Support team can give you a hand. They'll send you an email shortly, keep an eye on your inbox.