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My Versa just stopped working

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‎12-18-2019 04:15

‎12-18-2019 04:15

My watch has suddenly went black and its not turning on I have tried the reset and still not working.

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‎12-18-2019 09:02

‎12-18-2019 09:02

Try a Factory Reset by swiping left to Settings, About, Factory Reset.

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‎12-19-2019 06:57

In response to SunsetRunner

‎12-19-2019 06:57

@DanieleGisele, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since the screen went black and won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I would like to know if your Versa vibrates when you put it on the charger. In the meantime, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Thank you for your help.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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