Error message while adding clock faces

[KiaChevon]

I’m still getting the same message when I click open app. I took a screenshot but I can post here.

Moderator edit: updated subject for clarity

[KiaChevon]

I cannot add click faces. When I hit “open app”, it says try again and takes me to a screen to download the app I’m already in 

[SunsetRunner]

Hello and welcome to the Fitbit Community @KiaChevon 

I understand you want to change your clock face. Please tell me which Fitbit Tracker you have so that I can better assist you.
😃 Keep me posted 

[KiaChevon]

I have the Versa2

[SunsetRunner]

Hello again @KiaChevon 

Thank you for that information. I would suggest trying these steps then go back and try the download again: 

log out of the Fitbit App

force shut theFitbit App by swiping the app upward

now completely shut down your iOS device, wait 1-2 mins then restart your iOS device 

log back into your Fitbit App as you normally would with your email address and password 

sync your Fitbit Tracker

now try to change clock face as you desire

This is a great help article if you have further questions here: https://help.fitbit.com/articles/en_US/Help_article/2311

😃 Hopefully This provides you with an answer. If this does indeed resolve your issue could you please tap the “Choose as best Answer” box just under my post? Doing so really helps other individuals who come to this community looking for answers to questions similar to your own. I’d really appreciate it!

[KiaChevon]

Dumb question. How do you sync your device??

[SunsetRunner]

Hello Again @KiaChevon 

How to sync your device is not a dumb question 😉 Just open your Fitbit App to the “Today” page. At the top center of the page you will see the word FITBIT and just under that you will see the word “Today”. Press on that word “Today” with your finger while dragging the page downward then release your finger. This will sync your Fitbit Tracker the Fitbit App. 
Im going to move your post here: https://community.fitbit.com/t5/Versa-Smartwatches/bd-p/versa
Hopefully because this question might be better addressed there. I’m sorry I was unable to help. 

[JuanJoFitbit]

@KiaChevon, it's great to see you in our Fitbit Community. I'll be happy to follow up and help you with the message that you are getting when trying to open the app.

Please follow the steps that are listed in this post in order to learn how to add images to your posts. The screenshot of the message will help us to assist you accordingly.

Thank you for helping us to keeping the Community organized @SunsetRunner.

See you later.