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Versa will not update

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‎12-01-2018 07:20 - last edited on ‎12-02-2018 04:51 by Fitbit Moderator

‎12-01-2018 07:20 - last edited on ‎12-02-2018 04:51 by Fitbit Moderator

WHHHYYYYYYYY - just when this flawed item (Versa) was beginning to work consistently - NOW you update - and it will not respond - it will not update - GOD do I hate this - I have NEVER had such problems with a fitbit - THOUGHT I was upgrading, but honestly, this item is substandard and forcing me to an Apple Watch - this has been trouble since i took it out of the box almost 8 months ago - why such trouble with this?????????

Linda Formato

 

 

Moderator edit: updated subject for clarity

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‎12-02-2018 05:01

‎12-02-2018 05:01

@Kurdform Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Versa isn't updating. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. After this retry the update.

 

Let me know how it goes!

Alvaro | Community Moderator

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