Versa won't charge anymore

[Pre.N]

Good day

My versa had 17% battery life and I placed it on the charger to charge. This action ended up draining the battery so that the watch died and is no longer charging.

The charger was plugged into a laptop when I put the watch to charge. 

I have tried:

1. charging for over 30 minutes - no success

2. I have cleaned all the pins - no success

3. I have changed charging stations - no success

4. I have tried resetting the watch by holding down the 3 buttons - no success.

Please can someone assist with rectifying this problem. 

Thank you

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Pre.N, welcome to the Community Forums. Thanks for the details shared in your post about your Versa's charging behavior. I appreciate you've taken the time to troubleshoot your watch prior to posting here. Nice way to go!

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We look forward to getting you back on track.

[Pre.N]

Hi. Your support team did contact me asking for details such as when I bought it and where I bought it from, in order to check the warranty. 

Their reply when I provided my information:

Thanks for providing additional information. Unfortunately, your product doesn’t meet the replacement requirements of our warranty policy. For details about our warranty policy, see fitbit.com/returns.

So they were not helpful in sorting out any problem.

The watch (which is 19 months old) hasn't charged,despite me trying in over a few days. The support team hasn't helped me. I did pay quite a lot of money for this watch.

Now, my only resolution is to move to a product that can actually work.

Thanks

Moderator Edit: Formatting

[MarreFitbit]

Hi there @Pre.N, thanks for getting back and for the update. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please know when a Fitbit devices is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty as our Support Team suggested.

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I understand that the outcome of your case with our Support Team  is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our Support Team again and also, you can check our warranty policies here for a better understanding of the information they provided to you.

I'll be around if there's anything else I may do for you.

[wjhenry78]

I am having the same issue. I have had my Versa for about the same time period (almost 2 yrs). It died a few days ago. I went to charge it and nothing. It charged just fine the last time it was on the charging station. This is my 2nd fitbit device (previous device was the Surge) to not withstand the test of time. I will not be buying another fitbit product.

[MarreFitbit]

Hi there @wjhenry78, welcome to the Community Forums. I'm sorry to hear that your Versa is not charging, I understand where your concern is coming from. I'll be glad to help you with this.

While reading your post I was wondering if your Versa is vibrating when you connect it to the charger?  If it's not, it could not be having a good connection with the charger so that's why your Versa isn't charging as it should. If you haven't done so yet, I'd recommend trying the following suggestions:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted.