Versa won't charge or sync

[TomBRog]

Hey my Versa has died with half the battery still charged and now it won't charge or sync to my phone or computer. I've tried a hard wire sync/charge with no response. The charger is not warm so I am not to sure if the problem is with the charger or with the devise as both seem to not be working correctly. Has anyone had this issue?

I've also tried to do a hard reset with no success as well. 

Kind regards, 

Tom

Moderator edit: format

[JuanJoFitbit]

Hi @TomBRog, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

Regarding the charging and syncing issues that your Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.