Versa won't charge.

[EricJBell]

My Versa won't charge, after having for less than 6 months, it stopped charging when put in the charger. I bought a new charger and it did the same thing, sometimes it'll work for a few minutes, but it just quits. Suggestions, after less than a year, it shouldn't crap out like this......

[Marrrmaduke]

@EricJBell Does it display any error? Have you tried rubbing the charging contacts with some alcohol and plugging for charging to USB port on your computer? Also, try rebooting the tracker several times by pressing and holding the left and bottom right buttons until fitbit logo appears.

[EricJBell]

The only error is it won't charge. I have tried both of those and still nothing... With pressing the left and bottom right button, it displays 0% battery.

[EricJBell · Accepted solution]

Talked to customer service and they sent me a new one.

[Marrrmaduke]

@EricJBell Great news! 😄

[Minnabotha]

Where is the customer's service and what is their number?

[Jmonkey02]

if you are still having problems with it, try to clean it with a clorox, or baby wipe. The watch could have some dirt on it that is blocking it from charging.

[Marrrmaduke]

@Minnabotha Please take a look here for contact info.