02-18-2019 19:36
02-18-2019 19:36
My Versa won't charge, after having for less than 6 months, it stopped charging when put in the charger. I bought a new charger and it did the same thing, sometimes it'll work for a few minutes, but it just quits. Suggestions, after less than a year, it shouldn't crap out like this......
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02-19-2019 10:39
02-19-2019 10:39
Talked to customer service and they sent me a new one.
02-18-2019 20:51
02-18-2019 20:51
@EricJBell Does it display any error? Have you tried rubbing the charging contacts with some alcohol and plugging for charging to USB port on your computer? Also, try rebooting the tracker several times by pressing and holding the left and bottom right buttons until fitbit logo appears.
02-19-2019 07:07
02-19-2019 07:07
The only error is it won't charge. I have tried both of those and still nothing... With pressing the left and bottom right button, it displays 0% battery.
02-19-2019 10:39
02-19-2019 10:39
Talked to customer service and they sent me a new one.
02-19-2019 11:49
02-19-2019 11:49
@EricJBell Great news! 😄
03-08-2019 06:27
03-08-2019 06:27
Where is the customer's service and what is their number?
03-08-2019 07:04
03-08-2019 07:04
if you are still having problems with it, try to clean it with a clorox, or baby wipe. The watch could have some dirt on it that is blocking it from charging.
03-08-2019 11:46
03-08-2019 11:46
@Minnabotha Please take a look here for contact info.