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Versa won't charge

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‎12-17-2020 10:26 - last edited on ‎12-18-2020 05:48 by Fitbit Moderator

‎12-17-2020 10:26 - last edited on ‎12-18-2020 05:48 by Fitbit Moderator

My Versa has completely lost its charge and not charging even after a restart. It does not display any message even after restarting (holding up all 3 buttons for more than a minute). Any other ideas to recover it?

 

 

Moderator Edit: Clarified subject

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‎12-18-2020 05:50 - edited ‎10-06-2023 07:35

‎12-18-2020 05:50 - edited ‎10-06-2023 07:35

Hello @Raj7, welcome to the Community Forums. Thanks for trying to troubleshoot this issue before reaching out. 

I've seen you got in touch with our Support Team after posting here regarding this situation. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

While you wait a response from our team, please follow the troubleshooting steps provided here Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-18-2020 05:50 - edited ‎10-06-2023 07:35

‎12-18-2020 05:50 - edited ‎10-06-2023 07:35

Hello @Raj7, welcome to the Community Forums. Thanks for trying to troubleshoot this issue before reaching out. 

I've seen you got in touch with our Support Team after posting here regarding this situation. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

While you wait a response from our team, please follow the troubleshooting steps provided here Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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