Versa won’t charge

[Carolalbin]

My Versa won’t charge I have checked everything and cleaned it but nothing 

[WendyB]

 How old is it?

Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for  charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

[Carolalbin]

Hi it’s just over three months old and I’ve tried everything 

[WendyB]

Contact support use help at top of forum

[Marrrmaduke]

@Carolalbin do you charge it from the electrical outlet? Switch to USB port and see if charging using your computer works.

[vintagechutzpah]

Unfortunately, same thing happened to me!

It was just on 60% and then it all went black. I tried re-charging. The interface goes back up but won't get past to 1%. Once you take it off the charger, it's just dead! I tried to troubleshoot + factory reset but nothing works. 

- basically do a factory reset by holding all the 3 buttons for 12 seconds and once a logo appears, let go of the lower right button (if this works for you, let me know, because it didn't for me)

- charging it all kinds of outlet (laptop, USB port, wall)

- I even cleaned the back part of my Versa with toothbrush and dabbed+dried the pins of the charger with alcohol

I contacted customer service. The chat agent was great. I am now doing an e-mail exchange. They decided that it might just be the charger with all the videos I sent. They'll be sending a charger replacement instead. I'm from the Philippines so imagine how long will that take. Imagine also the frustration when I try the new charger and it still doesn't work and it ends up being the hardware fault at all.

Oh! Quite frustrating!

Oh and just bought mine last June.

[vintagechutzpah]

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@vintagechutzpah wrote:

Unfortunately, same thing happened to me!

It was just on 60% and then it all went black. I tried re-charging. The interface goes back up but won't get past to 1%. Once you take it off the charger, it's just dead! I tried to troubleshoot + factory reset but nothing works. 

- basically do a factory reset by holding all the 3 buttons for 12 seconds and once a logo appears, let go of the lower right button (if this works for you, let me know, because it didn't for me)

- charging it all kinds of outlet (laptop, USB port, wall)

- I even cleaned the back part of my Versa with toothbrush and dabbed+dried the pins of the charger with alcohol

I contacted customer service. The chat agent was great. I am now doing an e-mail exchange. They decided that it might just be the charger with all the videos I sent. They'll be sending a charger replacement instead. I'm from the Philippines so imagine how long will that take. Imagine also the frustration when I try the new charger and it still doesn't work and it ends up being the hardware fault at all.

Oh! Quite frustrating!

Oh and just bought mine last June.

---

Just an update. The charger arrived within one week. They shipped it from China so it was fast to get here in the Philippines. Unfortunately, it ain't a charger problem. I plugged it in the new charger they gave me but it reacts the same way. I've just e-mailed them now asking what to do next.

I called in the retailer wherein I purchased the Fitbit from. It's still under warranty. So, that's an option to just give it back there. The process time though would take 2-3 weeks as it has to go to their HQ and personally inspect it before any decision of giving a new replacement or what have you.

WHAT A HASSLE. Anyway, I'll wait for the Fitbit team to reply first.