Versa won´t charge

[Hunybee39]

How do I know if there’s any warranty on my Versa? The battery can’t be changed and it only charges to 99%. I have to charge it everyday 🤔. It’s to expensive to buy a new one so soon

Moderator edit: updated subject for clarity

[SteveH]

Can you remember when you got it? The warranty runs for 12 months from purchase (or 24 months if you are in Europe).

If you contact customer support they can check your warranty status and should be able to help: contact.fitbit.com 

[WendyB]

Moved from the One forum to the Versa Forum

[Hunybee39]

Yes, the end of June 2018

Hunybee

[MarreFitbit]

Welcome on board @Hunybee39! Thanks for the information provided. I'll be glad to help!

Please take a look at the help article Why isn't my battery charging? and follow the instructions provide there.

We recommend to charge your trackers via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. What may actually cause damage to the tracker's battery (either on a computer or a wall adapter) is the charging time, which if excessive over time may damage the battery and therefore cause quick battery drain or prevent the tracker from charging at all. 

Tips to best charge Fitbit trackers are:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

As @SteveH  mentioned, when a tracker suffers damage while under warranty, you can contact Customer Support. However, you can let me know if the steps I'm providing above don't work, I'll be more than glad to reach out our team on your behalf. 

Thanks for moving the post @WendyB!

I'll be around, ping me out! 

[Hunybee39]

I’m still working on getting the issue resolved 

[MarreFitbit]

Hi there @Hunybee39, thanks for getting back! I've seen that you got in touch with our Support Team after posting here.  I'm glad to hear they have been very helpful. 

Please check your inbox, you were sent some information to move forward with the battery issue. They are waiting for your reply. 

Ping me out if there's anything I may do to assist in the meantime.