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Versa won’t charge

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‎07-21-2019 12:29

‎07-21-2019 12:29

I’ve cleaned the watch & charger. Reset several times. When placed on charger light indicates it’s charging but it is not charging?

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‎07-23-2019 08:58

‎07-23-2019 08:58

@MsKemble16 Welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, I'd like to help you with the charging issues that your Fitbit Versa is experiencing. I appreciate the time spent cleaning the contacts of your watch and charger before contacting our forums.

 

If you haven't done so, please restart your Versa as described in this help article. This will refresh your watch internally. After this, charge your Versa for 2-3 hours and see if it takes a charge and turns on properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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