help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-22-2019 20:54 - last edited on ‎10-23-2019 14:54 by

‎10-22-2019 20:54 - last edited on ‎10-23-2019 14:54 by

Hi my Versa died a couple days ago & will not charge. I've tried other outlets, cleaning the charging parts, resetting it etc to no avail. I just got it as a gift in February & was liking it but it had some issues with syncing with my phone, showing texts etc.I feel lost without it tracking on my wrist lol... HELP! I couldn't find the Customer Support email to see about returning it for a replacement & I was 39 in line for Live Chat. 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-23-2019 01:41

‎10-23-2019 01:41

Hi @Solshine28 I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎10-23-2019 14:48

In response to NellyG

‎10-23-2019 14:48

Welcome to the Fitbit Community, @Solshine28. It's great to see you around, @NellyG. 

 

@Solshine28 I am sorry to hear about the issue with your Fitbit Versa which you received as a gift. Thank you for your efforts to resolve this, I totally understand how you are feeling. Since the steps you tried didn't work, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

@NellyG thank you for your support! 

 

I'll be around if you need further assistance. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes