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Fitbit Versa experience

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‎10-23-2019 07:35 - last edited on ‎10-23-2019 15:33 by

‎10-23-2019 07:35 - last edited on ‎10-23-2019 15:33 by

Hi all.  I just wanted to come on here and say how I felt about the FitBit Customer Service Team.  I have only had my Versa- The Limited Edition for a year, it just past warranty 4 days ago.  The Faceplate came off.  They say I am out of warranty and will not replace!! but will give me a 20% off for a new one.  I am Shocked with disbelief.  I thought FitBit was a higher more reputable company.  Quess not.  I will never buy another product from them again.  Good Luck to you all.  And I hope no one has this issue!

 

 

Moderator edit: subject for clarity

 

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‎10-23-2019 12:52

‎10-23-2019 12:52

Hi @KatBrat , I brought your problem under the attention of the Moderator Team. IMO, although it's 4 days past warranty, this is not a proper solution. The Moderators have easier access to the Customer Team than we as users have. One of them will contact you soon via this topic so keep a close look at it. Regards kuzibri

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‎10-23-2019 15:32

In response to SunsetRunner

‎10-23-2019 15:32

Welcome to the Fitbit Community, @KatBrat. It's nice to see you around, @SunsetRunner. 

 

@KatBrat I appreciate your participation in the Forums and sharing your experience with your Fitbit Versa and Customer Support. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome. I'd suggest to keep communication open with our team so they can double check your warranty since they have already all the details and special tools to continue assisting you. 

 

@SunsetRunner thank you for your efforts to help.  

 

If you have any questions, feel free to let me know.

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