help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won’t charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-29-2020 07:09

‎02-29-2020 07:09

My Fitbit verse died this morning and now it won’t charge any suggestions anyone.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-29-2020 18:09 - edited ‎02-29-2020 18:12

‎02-29-2020 18:09 - edited ‎02-29-2020 18:12

Hi @Helen13 , restart your Versa three times in a row (internal reset) by pressing and holding the left and right lower buttons together untill you see the Fitbit logo each time and release the buttons. Futhermore clean the contacts of your charger and watch with a soft cotton swab. Try also another USB port on your PC or connect it to a wall outlet with an approved USB adapter, Erik

Best Answer

‎03-01-2020 00:13

In response to SunsetRunner

‎03-01-2020 00:13

that worked .thank you , thought I was going to have to buy a new fitbit x
Best Answer