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Versa won't charge

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‎05-11-2020 10:59

‎05-11-2020 10:59

My versa was at 6% so I put it on the charger. I went back later to check it and its completely dead. This was a Christmas present and very disappointed. What can I do to get this fixed and working again?

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5 REPLIES 5

‎05-25-2020 07:40

‎05-25-2020 07:40

Hi @Ranettemelody, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the charging issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎05-25-2020 08:14

In response to JuanJoFitbit

‎05-25-2020 08:14

Hi Juan! I’m having the same issue. I’ve tried several different chargers and outlets and my Versa still won’t charge. I’ve also tried cleaning the connections and nothing has worked. 

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‎05-25-2020 12:10

In response to MamaDorn

‎05-25-2020 12:10

Exactly same issue ! 

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‎05-25-2020 14:45

In response to JuanJoFitbit

‎05-25-2020 14:45

I’m having the same issue- I have eve borrowed my neighbors charger to see if hers will work and have tried different ports too

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‎05-25-2020 15:02

‎05-25-2020 15:02

My wife has the same problem.  We both have Versa watches mine has been fine she is on her second one after a replacement was sent out and now this one has the same problem as the first. Initially it stopped syncing. It looked like the blue tooth had failed as we could not connect it to any smart hone device. Then the screen went black (ut still had 40% charge on it) and it will not startup. Tried leaving in the charger, factory reset using buttons as per help area but nothing. Emailed fit bit but so far no response.

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