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Versa won't charge

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‎05-15-2020 14:42 - last edited on ‎08-10-2020 05:20 by Fitbit Moderator

‎05-15-2020 14:42 - last edited on ‎08-10-2020 05:20 by Fitbit Moderator

Hi 

any help or advice is much appreciated..

I’ve got my Versa as a Christmas present in 2018, it has worked fine until tonight.. 

the display is black and no flashing lights on the rear of the clock face.. 

I’ve had it on charge for about 2-3 hours but no joy..

please help?

 

 

Moderator edit: updated subject for clarity

 

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‎08-10-2020 05:19

‎08-10-2020 05:19

Hi @Jo62lou, it's great to see you in our Fitbit Community! Regarding the charging issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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