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Versa won't charge

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‎06-30-2020 11:26 - last edited on ‎06-30-2020 22:27 by Fitbit Moderator

‎06-30-2020 11:26 - last edited on ‎06-30-2020 22:27 by Fitbit Moderator

My Versa 2 won't charge. I have bought a new charger and that hasn't solved the issue. I restarted the watch which sorted the problem initially but then the versa died and just shows the red 0% sign. When I went to restart it again to see if it would charge like last time it won't even restart now it just flashes now and again with the 0% sign when I try to restart. Any suggestions, its 2 years old, well looked after and I don't shower with it. Surely the life of this Not cheap watch is more than 2 years! 

 

Moderator Edit: Clarified subject

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‎06-30-2020 22:27

‎06-30-2020 22:27

Hi @EllieCPreston, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply is further assistance is needed.

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