Versa won't charge

[MartCAFC]

Put my watch on to charge last night and noticed it didn.t, have cleaned all the contacts tried different power points round the house and still not charging. are the chargers prone to breaking. i never move it from the side of my bed and just sits there so not transporting it anywhere  to damage the charger or lead. 

any help appeciated

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @MartCAFC, welcome to the Community Forums. Thanks for the details provided in your post about your Versa not charging and for making sure you've cleaned all the contacts on your Versa and charger as well as tried different power sources.

I've seen that you contacted our Support Team after posting here and they helped you to get back on track. 

Please don't hesitate to let us know if there's anything else we may do for you in the near future. 

[Annie4253]

How do we get in touch with customer service. Seems like it is limited... my charge will not hold on my versa. Any tips on how to rectify this? 

[MarreFitbit]

Hello @Annie4253, welcome on board. Thanks for the details provided in your post about your Versa not holding a charge, I'll be glad to help you. 

To better assist you, I'd recommend checking: Can I extend my Fitbit device's battery life? 

Also, I recommend that you follow these below steps in order to properly charger your watch:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

If the issue persists, let me know and I will be glad to create a support case on your behalf. We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

[MartCAFC]

I was in contact with Fitbit customer service and my problem Was rectified
. Got to hold the left button and right hand bottom button for 10 secs
that rectified my problem .

[MarreFitbit]

Hi there @MartCAFC, thanks for getting back and for letting us know that your issue is now solved after contacting our Support Team. We'll be around if there's anything else we may do for you. Have a good day!