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Versa won't charge

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‎10-28-2020 16:27 - last edited on ‎10-30-2020 08:15 by Fitbit Moderator

‎10-28-2020 16:27 - last edited on ‎10-30-2020 08:15 by Fitbit Moderator

My versa has been playing up since on holidays. At first it wouldn't hold a charge and drop down from 40% to zero overnight. Now it's been on both 12v and 24v charging ports for DAYS and it doesn't even wake up anymore. I have also used different plugs and different USB ports - tried everything that used to charge the Versa just fine. 

 

I have tried waking it up, as well as factory reset without any success.

 

There is no visible water damage (that's how the previous watch broke during my last holiday...) And the watch and charging port suitable to this watch only have both been cleared of dust and dirt. 

 

Can somebody please help me with this issue asap

 

 

Moderator Edit: Clarified subject

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‎10-30-2020 08:18 - edited ‎10-12-2023 18:58

‎10-30-2020 08:18 - edited ‎10-12-2023 18:58

Hi there @WandergirlOz, welcome to the Community Forums. I'm sorry to hear that your Versa isn't charging, I understand where your concern is coming from and how you must be feeling. Thanks for your time and efforts in troubleshooting your watch prior to posting here. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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