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Versa won't charge

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‎12-05-2020 23:29 - last edited on ‎12-07-2020 09:57 by Moderator Alum

‎12-05-2020 23:29 - last edited on ‎12-07-2020 09:57 by Moderator Alum

My Fitbit Versa suddenly stopped working, there is a problem with the product itself. It doesn't charge and no display on screen I have tried to restart using the long press of buttons. Connected to support but they said your product is out of warranty, I bought it 2018 December, how is this my fault. They are not even giving me a discount. It's so disappointing, will not use Fitbit anymore would go for apple watch. Fitbit should have proper support.

 

 

Moderator Edit: Clarified subject

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‎12-06-2020 00:14

‎12-06-2020 00:14

Looks like you’ve posted this in the wrong forum, this is for Versa 3.

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‎12-07-2020 09:59 - last edited on ‎07-31-2024 03:48 by Fitbit Moderator

In response to SunsetRunner

‎12-07-2020 09:59 - last edited on ‎07-31-2024 03:48 by Fitbit Moderator

Welcome to the Community, @Priya08 and @SunsetRunner, thanks for the input.

I just wanted to let you know that I have moved your post from the Versa 3 board to the Other Versa Smartwatches board, since I think that here you will be able to see more related topics about this watch.

I understand how are you feeling and appreciate all the efforts in trying to fix this battery issue. Since you have already opened a case with support, I recommend keeping in touch with them. I know they will be glad to help you out and provide you a solution.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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