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Versa won't charge

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‎10-14-2021 23:17 - last edited on ‎10-15-2021 04:42 by Fitbit Moderator

‎10-14-2021 23:17 - last edited on ‎10-15-2021 04:42 by Fitbit Moderator

4EC097B1-A54D-4A02-B40A-45B507E9EB64.jpeg

 

My versa special edition isn’t charging. Keep saying 0%. Unable to charge. I’ve tried to attempt to hard restart and still unable as I was holding the buttons almost 30 seconds. 
I have tried differ Chargers from my mum and partner versa. Still getting the same 0% image. 

 

 

Moderator Edit: Clarified subject

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‎10-15-2021 04:46 - edited ‎08-19-2023 06:26

‎10-15-2021 04:46 - edited ‎08-19-2023 06:26

Hi there, @Lanky4u. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out and for the image attached. I understand where your concern is coming from. 

I've seen you tried contacting out Support Team to report about this issue, but your chat got disconnected. I'd recommend following the troubleshooting steps provided in this help article Why isn't my Fitbit device's battery charging?.

If the issue persists after following the steps above, the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-15-2021 04:46 - edited ‎08-19-2023 06:26

‎10-15-2021 04:46 - edited ‎08-19-2023 06:26

Hi there, @Lanky4u. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out and for the image attached. I understand where your concern is coming from. 

I've seen you tried contacting out Support Team to report about this issue, but your chat got disconnected. I'd recommend following the troubleshooting steps provided in this help article Why isn't my Fitbit device's battery charging?.

If the issue persists after following the steps above, the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes