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Versa won't complete the firmware update

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‎12-02-2019 15:57 - last edited on ‎12-03-2019 04:35 by Fitbit Moderator

‎12-02-2019 15:57 - last edited on ‎12-03-2019 04:35 by Fitbit Moderator

Good evening,

I bought a Fitbit versa lite form the Fitbit site. I was trying to do the fist update that you have to do when you start for the first time the product. It failed and now on my Fitbit app is not showing the possibility of updating it. It is still at the versione 38.33.1.3.0 and I don't have the update to the 38.6***** available. Moreover the battery is dying in 12 hours and is charging in 30 minutes. What you I do?

 

 

Moderator edit: updated subject for clarity

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‎12-03-2019 04:34 - edited ‎12-03-2019 04:38

‎12-03-2019 04:34 - edited ‎12-03-2019 04:38

@Fil.mac, welcome to our Fitbit Community! We appreciate your preference in Fitbit devices. I'm happy to assist you with your Fitbit Versa since the the first firmware update couldn't be completed and the battery is draining fast.

 

Please try the troubleshooting steps that are listed in this help article. After this, run the firmware update again and see if the issue gets fixed.

 

Regarding the battery draining issue, please follow the tips that are described in this help article and see if the battery lasts longer.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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