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Versa won't connect after putting number code

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‎07-27-2020 02:35 - last edited on ‎07-30-2020 07:27 by Fitbit Moderator

‎07-27-2020 02:35 - last edited on ‎07-30-2020 07:27 by Fitbit Moderator

Hi, 

I am not able to connect my fitbit versa to my phone. While doing setup fitbit ask me for code shown on my watch to start the setup but I put the number setup is not moving ahead.

 

 

Moderator edit: updated subject for clarity

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‎07-30-2020 07:26

‎07-30-2020 07:26

Hi @Sagaramale, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it won't complete the setup process.

 

Please restart your Versa as described in this help article. After this, make sure that you are following the setup process as instructed in this help page and see if your watch gets connected and set up properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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