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Versa won’t disconnect

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I hooked up the Versa to my phone to set it up and test it. Everything worked fine, but I switched to an Ionic and wanted to set up my wife with the Versa.  But when I disconnected it and switched it to my wife’s phone she consistently gets my notifications and not hers.  We have it fully connected to her Samsung and disconnected from my phone....doesn’t even show up in my app anymore ...but still sends all texts to her Versa. 

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@AkaShades Welcome to the Fitbit Community! I hope you're doing well! This is odd but I suggest you go to your phone's bluetooth settings and remove the Versa and any other device there. After this sync your Ionic again with your phone by opening the Fitbit app. Removed all bluetooth devices from your wife's phone and just sync her Versa. Make sure you do this in separate rooms so each phone just detects the watch you will be using with it.

 

Let me know how it goes!

Alvaro | Community Moderator

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