Versa won't install Wallet

[Hanhughes]

I bought a versa yesterday, specifically not the light version so I can use the wallet function. 

I have been repeatedly getting 3 different error messages while trying to set up the wallet 

Html 503 not available

Time out

Connection closed by peer

I have tried uninstalling the app 

Restating bluetooth 

Moderator edit: updated subject for clarity

Restarting the watch 

All still showing the same error

[MarreFitbit]

Hello there @Hanhughes, welcome to the Community Forums. I'm sorry for the late response. Thanks for the details provided and for taking the time to fix the issue with the Wallet.

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Please note that some customers may report that they aren't able to see the Wallet tile in the Fitbit app. This may occur due because the customer's Country doesn't support Fitbit Pay.

If there are no banks in your country, you won't be able to see the Wallet tile in the Fitbit app. For a listed of supported banks/countries, visit www.fitbit.com/fitbit-pay/banks.

To see the Wallet tile in the Fitbit app, the customer needs to set the Profile Settings Location in the app to their country of residence.

1. From the Fitbit app dashboard, tap the Account icon.
2. Tap or click the tile with your name.
3. Tap or click the gear icon.
4.  Tap Add Location. (NOTE: You can choose to make this setting private)           

Give this a go and let us know the outcome.