Versa won't load apps or clock faces

[SunsetRunner]

Hi,

I just purchased a Versa. After struggling to update firmware, I finally manage to use the watch. Now, I'm having issues opening the clock face option and adding apps. The screen loads and loads until I get a network error message. 

Any help? My internet is fine. I have my Versa connected to a Sony Xperia XA1 Ultra, FYI

Many thanks

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @SunsetRunner. I am sorry for the delayed response. 

Congratulations on your new Fitbit Versa! Thank you for sharing the difficulty you're experiencing with opening the clock face option and adding apps. I appreciate the information that you're using Sony Xperia XA1 Ultra. I recommend trying the following:

1. Restart your phone and Fitbit Versa. For instructions on how to restart a Fitbit device, see How do I restart my Fitbit device?.  

2. Make sure your phone is nearby with the Fitbit app running in the background and Bluetooth turned on.

3. Enable location services so that the apps can access the needed location data. 

4. Sync your Fitbit Versa

5. Please check the steps in these help articles: How do I install and manage apps on my Fitbit watch? and How do I set up and troubleshoot apps on my Fitbit watch?

Let me know how it goes, I'll be around!

[SunsetRunner]

Hi,

I've tried this and it's still not working.
Any other suggestions?

[LiliyaFitbit]

Hi @SunsetRunner, thank you for your reply. 

I am sorry to hear the issue persists, thank you for your time and efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

If you have any questions, feel free to let me know.

[SunsetRunner]

I am having the same issue, and I have restarted my watch several times,

If possible can someone help me?.

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

Let me know if you have any questions.

[SunsetRunner]

No they did not help me..Still have the same issue ..They said they would escalate the issue ..

Sent from my iPhone

[SunsetRunner]

The issue was not fixed.. they said the would escalate the issue. 

Meanwhile it’s sucking my battery life .