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Versa 2 not turning on

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‎08-18-2020 20:07 - last edited on ‎08-19-2020 19:32 by Fitbit Moderator

‎08-18-2020 20:07 - last edited on ‎08-19-2020 19:32 by Fitbit Moderator

Starting at work today, my watch was stuck on the logo screen. This was my second one after my last one was stuck on the logo screen and wouldn’t factory reset, so I thought I knew what to do. But it never would go through the factory reset like before. Just stuck on the logo screen. Then maybe 20 minutes later, it was back on the home screen but I couldn’t touch anything nor would the button work. Then it got stuck on the Alexa screen and would flicker between listening and not. Then it went back to the logo screen. This process repeated until it said the battery was dead and the screen went black.

 

so I took it home and charged it. I left it alone for maybe 3 hours, and it had a weird screen on it, so I took it off the charger. The screen was still black and wouldnt turn on or go through factory reset. So I put it back on. Maybe 10 minutes later, it starts violently vibrating, and would stop when I took it off the charger but then start again when I put it back. Help?

 

Moderator Edit: Clarified subject

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‎08-19-2020 19:31

‎08-19-2020 19:31

Hi @Sabnstevens, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.
 

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