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Versa 2 not turning on

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‎08-19-2020 01:18 - last edited on ‎08-19-2020 20:36 by Fitbit Moderator

‎08-19-2020 01:18 - last edited on ‎08-19-2020 20:36 by Fitbit Moderator

I've had my versa for about 18 months, and it suddenly won't turn on. I've tried leaving it to charge, changing the plug in case there is an issue, cleaning the charger ports with a soft bristle brush, and holding down the back button to reset it. What else can I do? I'm pretty irritated, 18 months isn't long at all! 

 

Moderator Edit: Clarified subject

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‎08-19-2020 20:35

‎08-19-2020 20:35

Hi @MummyToAlfie, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Social support team informed me that your issue was already escalated to our Technical Customer Support team by them, therefore, my best advice for you at this moment will be to keep an eye on your email inbox because they'll be in touch with you to get you back on track as soon as possible.

 

I'll be here if your need anything else. 

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