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Versa Lite not syncing with iPhone 11 Pro

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‎08-19-2020 02:02 - last edited on ‎08-19-2020 20:39 by Fitbit Moderator

‎08-19-2020 02:02 - last edited on ‎08-19-2020 20:39 by Fitbit Moderator

My trouble started a few days ago. My Versa Lite was way behind on time. Started a minute, then 5, then 10 and so on. Couldn’t figure out why, so I Googled it. I synced it and it was fine. Next day, same thing happens. My iPhone 11 Pro wouldn’t sync my FitBit. I deleted my FitBit off my iPhone’s Bluetooth devices and added it again. No issue until today. Time is still behind, it won’t sync and it keeps saying my FitBit isn’t even found, when my FitBit is in pairing mode. It’s a shame my parents spent so much on this, when I’m seriously considering just going buy an Apple Watch after only 8 months...

How am I supposed to reconnect my FitBit to my iPhone’s Bluetooth when it won’t even recognize it? I restarted both the phone and the watch and nothing happened. It’s essentially useless, unless I wanna know what time it was 7 minutes ago

 

Moderator Edit: Clarified subject

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‎08-19-2020 20:38

‎08-19-2020 20:38

Hi @HamPizzaNoSauce, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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